The Respect Effect - Services
ADVANCED TIER
Customer Experience & Advanced Sales Psychology
Purpose: Elevate customer experience, deepen sales behaviours, sharpen communication psychology, and reinforce high-performance expectations.
This tier builds on the Essential foundation by introducing advanced mindset, behavioural awareness, and interpersonal discipline required for consistent excellence and ownership-level performance.
Module 1 – Customer Excellence Mentality
Shift mindsets toward elite service standards and customer-first thinking, reinforcing professionalism and long-term relationship building.
Module 2 – Gold Star 5-Point Approach to Customer Excellence
Our proprietary 5-point behaviour model designed to create consistent, predictable, and high-quality customer experiences.
Module 3 – Opportunity & Resilience Mindset
Train teams to adapt, overcome setbacks, manage pressure, and avoid emotional volatility in demanding customer environments.
Module 4 – Franchise Ownership Mentality
Teach employees to think like owners, not renters — increasing accountability, pride, and decision-making ownership.
Module 5 – The Respect Effect Ego Trap Presentation
Identify and break ego-driven behaviours while reinforcing humility, coachability, and professional self-awareness.
Module 6 – The Respect Effect Engagement Presentation
Understand engagement as a leadership and behavioural outcome, learning to identify early disengagement signals and respond effectively.
Module 7 – Customer Excellence Advanced Training
Develop advanced skills for managing difficult customers, reducing friction, and increasing loyalty and retention.
Module 8 – Sales Etiquette & Professional Conduct
Elevate professional standards with clear expectations around communication, presence, and behavioural consistency.
Module 9 – Advanced Sales Analysis
Introduce analytical thinking to evaluate patterns, performance trends, and continuous improvement opportunities.
Module 10 – Customer Excellence Workbook & Playbook
A comprehensive resource consolidating standards, behaviours, tools, and best practices to support consistent execution.
Ideal for:
High-performing sales teams • Multi-location organizations • Customer experience–focused businesses • Companies requiring behavioural consistency and accountability
Grow your business!
Respect is the seed of every thriving organization.
Start cultivating a stronger, more engaged workforce today.